Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. If your question is about a betting account, a withdrawal or a bonus, it will usually need to go to the operator or a regulator rather than to us. We are an independent information site, not a bookmaker.
What we can help with, and what we can't
We research and publish guides on betting sites that are not part of GAMSTOP, covering bonuses, payments, markets and account rules. That means we can deal with questions about our content. We can't see, change or resolve anything inside your account with a betting brand.
| Your enquiry | Can we help? | Where to go |
|---|---|---|
| A fact on our site looks wrong or out of date | Yes | Contact us with the page and the detail |
| Suggestion for a guide or comparison | Yes | Contact us |
| Partnership or editorial enquiry | Yes | Contact us with a short outline |
| Delayed withdrawal, closed account or bonus dispute | No | The operator's complaints procedure first |
| Gambling is causing you harm | Not directly | GamCare, or your GAMSTOP and limit tools |
How to reach us
Use the contact details or form provided in the site footer or on this page when the site is built. We do not publish a phone line, and we will never ask for your betting account password, card details or identity documents. Please don't send them.
We don't state a guaranteed reply time. We read what we receive and answer genuine questions as soon as we reasonably can.
What to include in your message
- The page address or title you are writing about.
- The exact statement you are questioning, and why.
- Any evidence, such as a link to the operator's terms or a regulator's page, and the date you saw it.
- Your preferred way of being replied to.
Dates matter. Bonus terms, payment options and minimum deposits change often, and our pages reflect what we verified on the date shown. Where an advertised offer differs from the terms you see, tell us. Always rely on the operator's current terms before you deposit.
Corrections and how we handle them
We separate what is confirmed in official sources from what is bookmaker advertising and from points we can't resolve. If you report an error, we check it against the operator's published terms or regulator information and update the page where it is justified. Commercial relationships do not decide our rankings, and we may earn commission if you use some links, which does not buy position.
Problems with a betting site: the practical route
If you have a dispute, work through these steps:
- Keep screenshots of your balance, bets, bonus terms and messages.
- Contact the operator's customer support and ask for the complaints procedure in writing.
- Complete any identity or source-of-funds checks they request through their official channels.
- If the complaint isn't resolved, check which regulator or dispute body the operator names. Sites not on GAMSTOP usually hold overseas licences, so UK Gambling Commission routes and protections may not apply to them. Accepting British customers is not the same as being authorised to serve Great Britain.
Our guide to non GamStop casinos explains more about licences and what protections to look for.
If gambling is becoming a worry
Gambling is not a way to earn income or fix money problems. If it is causing you stress or debt, GamCare offers free, confidential support through its helpline and online chat. You can also set deposit and loss limits, use self-exclusion, register with GAMSTOP where you want a block across UK-licensed sites, or install gambling blocking software. Contact us if you'd like help finding these resources. We will point you to them, though we are not a counselling service.
Who should write to us
You must be 18 or over to use this site. Readers, researchers and organisations are all welcome. Thank you for helping us keep the information accurate.